REFUND & PREORDER POLICY
Effective date: August 27, 2026
This policy applies to purchases made through CosomCards, a brand operated by CommonSideFx LLC. Please review it before completing a purchase.
Physical Preorders
Products labeled “Preorder” are not available for immediate shipment. Customers are charged at checkout to reserve the product and support its production.
Unless otherwise stated, preorder products are estimated to ship approximately 3–5 weeks after purchase. This is an estimate rather than a guaranteed delivery date.
A full preorder cancellation and refund may be requested within seven calendar days of purchase. After seven days, production funds may have been committed, and the preorder may no longer be cancelable or refundable.
If CosomCards cannot fulfill a preorder, the customer will receive a full refund. If a material production delay extends the expected fulfillment period beyond eight weeks from purchase, affected customers may choose to continue waiting or request a full refund.
Physical Product Returns
After delivery, unopened and unused physical products may be returned within 14 calendar days.
To qualify:
• The product must be unopened, unused, and in its original condition and packaging.
• The customer must contact CosomCards before returning the product.
• The customer is responsible for return-shipping costs unless the product arrived damaged, defective, or incorrect.
• Original shipping charges are not refundable unless the return resulted from an error by CosomCards.
Returns sent without prior authorization may be delayed or refused.
Damaged, Defective, or Incorrect Orders
Report damaged, defective, missing, or incorrect products within seven calendar days of delivery.
Include the order number, a description of the problem, and clear photographs of the product and shipping packaging when applicable.
After review, CosomCards may provide a replacement, refund, or another appropriate resolution at no additional cost.
Lost or Delayed Shipments
Carrier delivery dates are estimates. If tracking shows an unusual delay or possible loss, contact CosomCards so a carrier investigation can be initiated.
CosomCards is not responsible for packages delivered to an incorrect address supplied by the customer. Additional shipping charges may apply if an order must be reshipped because the original address was incomplete or incorrect.
Digital Products
Because digital products are delivered electronically, digital purchases are generally nonrefundable after the file, link, access credential, or digital content has been delivered or accessed.
Refunds may be considered for duplicate charges, incorrect delivery, or a verified technical problem that prevents access and cannot reasonably be resolved.
Premium Membership
CosomCards Premium Membership may be canceled at any time through the available subscriber portal or account-management process.
Cancellation stops future recurring charges and normally takes effect at the end of the current paid billing period. Membership access remains available through that period unless otherwise stated.
Partial-month or prorated refunds are generally not provided. Refunds may be considered for duplicate, unauthorized, or verified billing errors.
Refund Processing
Approved refunds are issued to the original payment method. Processing commonly takes 5–10 business days after approval, although the customer’s bank or card provider may require additional time.
Policy Exceptions
Nothing in this policy limits any refund, return, or consumer right that cannot legally be waived.
Contact
To request a cancellation, return, replacement, or refund, use the Contact page:
https://cosomcards.com/contact
Include your name, order number, and the reason for your request. Do not send complete payment-card information.